Hamilton County
Secret Shopper Program

Identify the departments you are assigned to shop.

Prepare the web site evaluation form required for your shop.

Decide on three or four items you will specifically search for at the web site, i.e., department's address and telephone number, department head's name, services offered by the department.

Make your web site shop at your convenience.

Web site shop during the time period allotted by the Secret Shopper Coordinator.

Complete the evaluation form immediately after your web site shop.

Please write legibly using clear and concise statements.

Place your completed evaluation forms in the self-addressed, stamped envelope provided and place it in the U.S. Mail or drop it off at 138 E. Court Street, Room 603 or fill out the on-line evaluation form.

Report in a factual manner based on direct observations during the web site shop.

Report specifics versus your personal opinion or speculation.

Report in a manner that will positively contribute to the continuous improvement efforts of the department you are shopping.

Note customer-pleasing elements, best practices observed, and recommendations for further improvement.