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As a follow up to my last post, I wanted to take the time to highlight one area of County government with the potential to impact the lives and safety of each member of our community.

The work of our 9-1-1 call takers has impressed me from the first time I had the opportunity to sit with one of our operators and listen to her routinely manage the coordination of multiple public safety responses at one time.  I recognized at that time how much skill and training it took to really be proficient in the nomenclature and technology that makes a skilled 9-1-1 professional.  However, my respect for this work became permanently ingrained when I listened to a recording of one of our  call takers handling an incident involving a mother who dialed 9-1-1 due to a severe injury to her small child.  The operator’s calm and caring demeanor, professionalism and skill may, or may not, ultimately be remembered by the parent on that terrible day.  But after replaying that call in my head I could not have been more proud that we have people of this caliber working for our residents and our community on a daily basis.

We have had call takers assist in delivering babies, helping small children through home invasion robberies, and acting quickly to obtain help for a young person contemplating suicide.  The job is not easy.  It is mentally demanding and psychologically taxing.  It necessitates communicating with people on what is, many times, the worst day of their life.  It requires steel nerves and the ability to work as part of a team under high pressure situations.  It requires technological savvy and the ability to communicate clearly with police and fire personnel who are, themselves, undergoing stressful situations.  Turnover is high in this field, so call takers regularly must work overtime to ensure staffing levels are met.  The job is the first link in the chain of public safety in our community and, in no small part, helps to keep all these first responders safe on the job.

The Communications Center receives over 500,000 emergency calls every year and handles the communications needs for 105 police, fire, and EMS departments.  At Hamilton County’s Communications Center, most of those calls are answered before the caller even hears the phone ring on the other end.  Additionally, the Communications Center handles over 8 million radio transmissions every year as they provide the critical communications link for first responders in the field.  Under the leadership of Director Andy Knapp, the Department continues to meet and exceed the expectations of its customers and public safety partners.

Thanks to all of those individuals who have chosen this line of work – and thanks, specifically, to the Hamilton County 9-1-1 “Big Team” for all of their dedication and service.  You are greatly appreciated!

View one of our 9-1-1 employee talk about his work at the Hamilton County Communications Center

Click here for Hamilton County Communications Center website.


Posted by jeff.aluotto  On May 22, 2017 at 5:31 PM
  

Welcome to the County Administrator’s blog page! 

I have wanted to start this page for a while now in order to provide the public with a bit more information on some of the work going on within the County that might escape the daily headlines.  County government is involved in so many different areas of our community that sometimes it becomes difficult to track.  But the fact is, there are over 4,000 Hamilton County employees who have dedicated their careers and talents to making our community a better place to live, work and play. Within this blog I am going to do my best to ensure that you will regularly learn something informative about something going on within County government that is working well and which addresses a basic community need or goal.  Whether its focusing on a departmental program or the efforts of an individual employee – there is a lot to report – and a lot to be proud of. 

So during this, 2017 Public Service Recognition Week, I thought it would be a good time to thank those individuals who dedicate themselves to the cause of local government.  Employees in County government work every single day to:

  • Run our court system to ensure justice is meted out fairly in the community.

  • Represent the needs of some of our community’s most vulnerable citizens be it children, the elderly or homeless.

  • Keep our election system operating efficiently to ensure our basic system of democracy is upheld locally.

  • Patrol our streets and operate our jail to keep the community safe. 

  • Make sure that commercial and residential construction performed in the County is performed safely.

  • Keep our environment clean by protecting our air, water and land resources. 

  • Protect and steward our community’s tax dollars and vital records associated with residents and private property.

  • Promote public health and safety in the community. 

 And, really, this is the tip of the proverbial iceberg.  So, if you are a public employee (with the County or at any other level of government) – thank you for your service!  If you know someone in the field of public service and local government, please take the time to thank them for their service – it will be appreciated!


Posted by jeff.aluotto  On May 08, 2017 at 5:51 PM
  
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