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As a follow up to my last post, I wanted to take the time to highlight one area of County government with the potential to impact the lives and safety of each member of our community.

The work of our 9-1-1 call takers has impressed me from the first time I had the opportunity to sit with one of our operators and listen to her routinely manage the coordination of multiple public safety responses at one time.  I recognized at that time how much skill and training it took to really be proficient in the nomenclature and technology that makes a skilled 9-1-1 professional.  However, my respect for this work became permanently ingrained when I listened to a recording of one of our  call takers handling an incident involving a mother who dialed 9-1-1 due to a severe injury to her small child.  The operator’s calm and caring demeanor, professionalism and skill may, or may not, ultimately be remembered by the parent on that terrible day.  But after replaying that call in my head I could not have been more proud that we have people of this caliber working for our residents and our community on a daily basis.

We have had call takers assist in delivering babies, helping small children through home invasion robberies, and acting quickly to obtain help for a young person contemplating suicide.  The job is not easy.  It is mentally demanding and psychologically taxing.  It necessitates communicating with people on what is, many times, the worst day of their life.  It requires steel nerves and the ability to work as part of a team under high pressure situations.  It requires technological savvy and the ability to communicate clearly with police and fire personnel who are, themselves, undergoing stressful situations.  Turnover is high in this field, so call takers regularly must work overtime to ensure staffing levels are met.  The job is the first link in the chain of public safety in our community and, in no small part, helps to keep all these first responders safe on the job.

The Communications Center receives over 500,000 emergency calls every year and handles the communications needs for 105 police, fire, and EMS departments.  At Hamilton County’s Communications Center, most of those calls are answered before the caller even hears the phone ring on the other end.  Additionally, the Communications Center handles over 8 million radio transmissions every year as they provide the critical communications link for first responders in the field.  Under the leadership of Director Andy Knapp, the Department continues to meet and exceed the expectations of its customers and public safety partners.

Thanks to all of those individuals who have chosen this line of work – and thanks, specifically, to the Hamilton County 9-1-1 “Big Team” for all of their dedication and service.  You are greatly appreciated!

View one of our 9-1-1 employee talk about his work at the Hamilton County Communications Center

Click here for Hamilton County Communications Center website.

Posted by jeff.aluotto  On May 22, 2017 at 5:31 PM